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Shipping Policy
SHIPPING
1) Courier Delivery Time
We provide worldwide air mail delivery services, including Standard, Fast, and Express shipping options.
Once your order has been shipped, you will receive a confirmation email with your tracking number and delivery instructions from info@massicos.com.
Estimated Delivery Time (Business Days)
| Region | Express | Fast | Standard |
|---|---|---|---|
| USA | 4–8 Days | 6–10 Days | 8–12 Days |
| Europe | 4–8 Days | 6–10 Days | 8–12 Days |
| Canada / Mexico | 5–8 Days | 6–12 Days | 8–15 Days |
| Australia / New Zealand | 5–8 Days | 6–12 Days | 8–15 Days |
| Asia | 5–8 Days | 6–12 Days | 8–15 Days |
| Africa | 6–10 Days | 8–15 Days | 10–20 Days |
| South America | 6–10 Days | 8–15 Days | 10–20 Days |
| Other Regions | 6–10 Days | 8–15 Days | 10–20 Days |
Notes:
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Delivery time is calculated in business days only.
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Free shipping is available for orders of 2 or more items.
2) Order Processing Time
General Items
We’re excited to prepare your order!
General order processing time is 3–5 business days, during which we perform quality checks, packaging, shipping label preparation, and handoff to our logistics partners.
Once your order ships, you will receive tracking information and delivery updates by email.
Please note that during promotional periods or high-volume sales events, processing and delivery times may be extended. In such cases, delivery may take 14–20 business days.
Handmade Items
To ensure quality craftsmanship and material integrity, handmade items require additional preparation time.
Please allow up to 2 weeks for production and processing before shipment.
Order Cancellations
Orders cannot be canceled once processing has begun.
As a general guideline, if you do not contact us within 5 hours of placing your order, cancellation may no longer be possible.
If you wish to request a cancellation, please contact us as soon as possible at:
RETURN POLICY
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Please inspect your order immediately upon delivery. If your item arrives damaged, contact us promptly.
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If the product and packaging are undamaged, we offer a fast return and refund service in accordance with our return policy.
For return requests or related questions, please contact our support team at:
📧 info@massicos.com